Återbetalningspolicy

Last updated: 2 November 2026

Returns and cancellations

The right to return depends on the items included in your order.

Where returns are accepted, items must be returned in the same condition in which they were received, unused and in their original packaging, or as otherwise specified in the return instructions. We may reduce your refund if an item has been used, damaged or handled more than necessary.

You can request a return within 14 days after the last item in your order has been delivered.

You can request cancellation or removal of items from your order until the item has been shipped.

How to start a return or cancellation

Whether a return or cancellation request is accepted depends on the conditions above and your rights under applicable law.

If there’s a problem with your order, email n.hallberg@icloud.com and we’ll work it out.

If your return is approved, you will receive instructions on how and where to send your package to complete your return.

Items sent back without first requesting a return will not be accepted.

Damage and issues

Inspect your order when you receive it. If an item is damaged, defective or incorrect, email n.hallberg@icloud.com with your order number and a description of the issue. For shipping damage, please also include photos of the item and packaging so I can look into it.

Exceptions and non-returnable items

Some items may not be returnable, as indicated in the return conditions above, in the product listing, on the website or in the store at the time of purchase.

Exchanges

Contact us to ask about exchange options before returning your item.

Returns and cancellations in the EU

If you are a consumer in the EU buying goods online, you may have the right to cancel your order without giving a reason within 14 days after the day you receive the goods, unless an exception applies.

After notifying us that you wish to cancel, you must return the goods within 14 days.

We refund approved cancelled orders within 14 days after being informed of your cancellation, but we may withhold the refund until we have received the goods back or received proof that you have sent them back.

For approved cancellations, we refund the product price and the cost of standard delivery if you paid for delivery. We are not required to refund any additional amounts paid for express or premium delivery beyond the cost of standard delivery.

Returns and cancellations in the UK

If you are a consumer in the UK buying goods online, you may have the right to cancel your order within 14 days after the day you receive the goods, unless an exception applies.

After notifying us that you wish to cancel, you must return the goods to us within 14 days.

We refund approved cancelled orders within 14 days after receiving the returned goods or receiving proof that you have sent them back.

For approved cancellations, we refund the product price and the cost of standard delivery if you paid for delivery. We may not refund additional amounts paid for express or premium delivery beyond the cost of standard delivery.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved. If approved, you will be refunded through your original payment method, unless otherwise specified. Your bank or payment provider may need additional time to process and post the refund.

This policy does not limit any rights you may have under applicable consumer protection laws. This includes rights that may apply if goods are defective, not as described, not delivered within the agreed timeframe or otherwise fail to meet the requirements of applicable law.