Fraktpolicy

Last updated: 2 November 2026

Order processing

Orders are packed and dispatched within 3–5 business days, excluding public holidays, unless otherwise stated on the website.

You will receive a shipping confirmation and tracking details once your order has been dispatched, where supported by the shipping method.

Shipping methods and delivery times

Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order has been dispatched. They may be affected by carrier delays, weather or other events outside our control.

Shipping costs

Shipping costs are calculated at checkout based on your destination, order weight and selected shipping method. Free standard shipping may be available for selected orders as shown at checkout.

Duties, taxes and other applicable charges in the UK

Taxes, duties and import fees may apply to orders shipped to the UK. Where available, these charges will be calculated and collected at checkout. Any taxes or duties collected at checkout will be displayed before you place your order. If these charges are not collected at checkout, they may be payable before or upon delivery and are the customer's responsibility unless otherwise stated.

In some cases, additional import fees, customs duties, VAT, brokerage fees or carrier handling fees may apply when your order arrives in the UK. These charges are determined by UK customs authorities and/or the carrier and are the customer's responsibility unless we expressly state at checkout that duties and taxes are prepaid.

Customs processing may also affect delivery times. We recommend checking your local import rules before placing an order.

Duties, taxes and other applicable charges in the EU

Orders shipped to EU countries may be subject to VAT, customs duties, import taxes and carrier brokerage or handling fees. Where available, applicable taxes, duties and import fees will be calculated and displayed at checkout before you place your order. If these charges are not collected at checkout, they may be payable before or upon delivery and are the customer's responsibility unless otherwise stated.

If checkout states that duties and taxes are prepaid, your order will be shipped with these charges prepaid and you should not be asked to pay additional import charges upon delivery. If checkout does not state that duties and taxes are prepaid, you may need to pay VAT, customs duties, import taxes, brokerage fees or handling fees to the carrier before or upon delivery.

Import charges are determined by EU customs authorities and/or the carrier and may vary depending on the destination country, product classification, product value, country of origin and shipping method. Customs processing may also affect delivery times.

Shipping destinations

We currently ship to Australia, Belgium, Bulgaria, Cyprus, Denmark, Estonia, Finland, France, Greece, Ireland, Iceland, Italy, Croatia, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Romania, Switzerland, Slovakia, Slovenia, Spain, the United Kingdom, Sweden, Czechia, Germany, the United States, Hungary and Austria.

International orders may be subject to customs duties, import taxes, fees and customs delays. Any applicable charges collected at checkout will be displayed before you complete your purchase.

Delivery address

Please check your delivery address at checkout. Email n.hallberg@icloud.com as soon as possible if it needs correcting.

Lost, damaged or delayed packages

If there’s a problem with your delivery, email n.hallberg@icloud.com with your order number and a description of the issue. If an item arrives damaged, please also include photos of the item and packaging so I can look into it with the carrier.

Order changes and cancellations

If you need to change or cancel your order, please contact us as soon as possible. We may be able to accommodate changes before dispatch, but cannot modify an order once it is in transit. Refunds for cancelled or delayed orders will, where possible, be processed promptly through the original payment method.